Privacy Policy

Last Updated: January 19, 2026

Auto World Insurance Services ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://autoworld.abacusai.app and use our services. This policy is designed to comply with the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and other applicable privacy laws.

Please read this Privacy Policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Personal Information You Provide

When you use our website and services, you may voluntarily provide the following categories of personal information:

Identifiers: Full name, email address, telephone number, mailing address, date of birth
Vehicle Information: Year, make, model, VIN, vehicle ownership details
Driver Information: Driver's license number, driving history, traffic violations, accidents
Insurance Information: Current insurance carrier, policy details, coverage levels, claims history
Financial Information: Payment method details (when purchasing a policy)
Protected Classifications: Age, gender, marital status (for insurance rating purposes)

Information Collected Automatically

When you access our website, we automatically collect certain information, including:

Device Information: Device type, operating system, browser type and version
Usage Data: Pages visited, time spent on pages, clicks, scrolling behavior
Network Information: IP address, internet service provider, approximate geographic location
Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies

Information from Third Parties

We may receive information about you from third-party sources, including:

Insurance carriers and underwriters
Motor vehicle records (MVR) providers
Credit reporting agencies
Lead generation partners

2. How We Use Your Information

We use the personal information we collect for the following purposes:

Provide Insurance Services: Generate quotes, process applications, bind policies, and service your account
Communications: Contact you regarding your quote request, policy information, and customer service matters via phone, text, and email
Marketing: Send promotional materials about our products and services (subject to your opt-out rights)
Carrier Submissions: Share information with insurance carriers for underwriting and policy issuance
Compliance: Comply with legal obligations, regulations, and law enforcement requests
Business Operations: Improve our website, services, and customer experience
Fraud Prevention: Detect and prevent fraudulent activity
Analytics: Analyze website usage and performance

Communications Disclosure (TCPA Compliance)

By providing your contact information on our website, you consent to receive communications from Auto World Insurance Services, its licensed agents, affiliates, partners, and associated insurance carriers via:

Phone Calls: Including calls using automatic telephone dialing systems (auto-dialers), prerecorded or artificial voice messages, and manual calls from live agents
Text Messages (SMS/MMS): Including automated text messages for quote follow-ups, policy updates, and marketing
Emails: Including quote information, policy documents, and promotional content

This consent applies even if your phone number is listed on a state or federal Do-Not-Call registry. Consent is not required to purchase insurance. Message and data rates may apply. See our Terms of Service for complete details and opt-out instructions.

3. How We Share Your Information

We may share your personal information with the following categories of third parties:

Service Providers & Business Partners

Insurance Carriers: To obtain quotes and bind policies
Lead Management Systems: CRM platforms, dialers, and communication tools
Analytics Providers: Website analytics and performance monitoring
Cloud Services: Data storage and hosting providers
Payment Processors: To process policy payments

Legal & Regulatory

Government agencies and regulators as required by law
Law enforcement in response to valid legal requests
Courts in connection with legal proceedings

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity.

Sale and Sharing of Personal Information

We do not sell your personal information for monetary consideration.

However, under the California Privacy Rights Act (CPRA), "sharing" includes disclosing personal information to third parties for cross-context behavioral advertising purposes. We may share certain personal information with our advertising and analytics partners as described above. You have the right to opt out of this sharing by contacting us at [email protected] or calling (619) 363-4466.

3.5 Sensitive Personal Information (SPI)

Under the California Privacy Rights Act (CPRA), certain categories of personal information are considered "Sensitive Personal Information" (SPI) and receive additional protections.

Sensitive Personal Information We May Collect

Driver's License Number: Required for insurance underwriting and identity verification
Date of Birth: Used to determine insurance eligibility and rates
Financial Information: Payment details for policy binding (processed through secure payment processors)
Precise Geolocation: Address information for determining insurance rates by location

How We Use Sensitive Personal Information

We use Sensitive Personal Information only for the following purposes:

Insurance underwriting and policy issuance
Identity verification and fraud prevention
Compliance with legal and regulatory requirements
Providing the insurance services you requested

We do not use Sensitive Personal Information for advertising, profiling, or purposes unrelated to providing our insurance services.

Your Right to Limit SPI Use

You have the right to limit our use and disclosure of your Sensitive Personal Information to only what is necessary to provide our services. To exercise this right, contact us at [email protected] or call (619) 363-4466.

4. Your California Privacy Rights (CCPA/CPRA)

As a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

Right to Know

You can request disclosure of the categories and specific pieces of personal information we have collected about you, the sources of that information, the business purpose for collecting it, and the categories of third parties with whom we share it.

Right to Delete

You can request deletion of your personal information, subject to certain exceptions (e.g., information needed to complete a transaction, comply with legal obligations, or detect fraud).

Right to Correct

You can request correction of inaccurate personal information we maintain about you.

Right to Opt-Out of Sale/Sharing

You can opt out of the sale or sharing of your personal information for cross-context behavioral advertising purposes.

Right to Limit Sensitive Information Use

You can limit our use and disclosure of sensitive personal information to purposes necessary to provide the services.

Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights.

How to Exercise Your Rights

To submit a request, you may:

Email us at [email protected]
Call us at (619) 363-4466
Mail a written request to: 13967 Campo Rd, Suite 205, Jamul, CA 91935

We will verify your identity before processing your request. You may designate an authorized agent to submit requests on your behalf.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, regulatory, accounting, or reporting requirements. The retention period may vary depending on the context of the processing and our legal obligations.

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.

6. Data Security

We implement appropriate technical and organizational security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Secure server infrastructure
Access controls and authentication requirements
Regular security assessments
Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. These technologies help us:

Remember your preferences and settings
Understand how you use our website
Improve website performance and user experience
Deliver relevant advertising
Analyze website traffic and trends

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

8. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.

9. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically. Your continued use of our Services after any changes indicates your acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Auto World Insurance Services

Address: 13967 Campo Rd, Suite 205, Jamul, CA 91935

Phone: (619) 363-4466

Email: [email protected]